Shipping policy

Shipping Information

All orders are processed within 2-6 business days (excluding weekends and holidays) from the receipt of the order confirmation email.

Shipping Rates and Estimates for Domestic Orders

If shipping rates are calculated: The shipping costs for your order will be calculated and displayed at checkout.

In-Store Pickup

You can avoid shipping costs by opting for free local pickup at the locations and time slots specified on the homepage. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 2-3 business days. When your order is ready, you will receive an email with the necessary instructions.

When picking up your order, make sure to bring your confirmation email.

How Can I Check the Status of My Order?

When your order has shipped, you will receive an email notification that includes a tracking number to check its status. Tracking information will be available within 48 hours.

If you do not receive your order within 10 days of receiving the shipping confirmation email, please contact us at vittoriacashmere@gmail.com with your name and order number, and we will investigate.

Refunds, Returns, and Exchanges

We accept returns up to 14 days after delivery for unused items in their original condition, and we will refund the full amount of the order, minus return shipping costs.

If your order arrives damaged in any way, please inform us as soon as possible at vittoriacashmere@gmail.com, providing your order number and photos clearly showing the condition of the item. We handle these issues on a case-by-case basis, but we will do our best to find a satisfactory solution.

For any other questions, feel free to contact us at vittoriacashmere@gmail.com.

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