Refund policy


Sure! Here’s the translation of your return policy:

RETURNS

Our policy allows a return period of 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

Items Excluded from Returns:

  • Gift cards
  • Downloadable software products
  • Any item not in its original condition, damaged, or with missing parts for reasons not due to our error.
  • Any item returned more than 14 days after delivery.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also inform you of the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before the refund is officially posted. Next, contact your bank. Often there are processing times for refunds to be registered. If you’ve done all this and still haven’t received your refund, please email us at: vittoriacashmere@gmail.com.

SALE ITEMS (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at vittoriacashmere@gmail.com and send the item to the following address: Via Giorgio Saccaro 11 25039 Travagliato (BS) Italy.

GIFTS (if applicable)

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the person who gifted it had the order shipped to themselves to give to you later, we will send a refund to the person who gifted you the item, and they will be informed of your return.

SHIPPING

To return your product, you should mail it to: Via Giorgio Saccaro 11 25039 Travagliato (BS) Italy.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.